Wok Truck is a mobile kitchen serving Asian street food cooked to order on blazing hot woks, at events and markets across the region.
1 - 20
Food Truck
12 months
A food truck has one hatch, one person taking money and the same person often cooking. Every order taken at the hatch is a conversation, a card machine or a handful of change, and a customer standing in the way of the next one. Ian wanted the opposite: a customer walks up, he tells them to order on their phone, and he gets on with cooking.
Navigating the realm of a fully equipped mobile restaurant kitchen posed numerous operational challenges for Wok Truck. From the need for an instantly adaptable menu to seamless outdoor payment processing and stringent health and safety compliance, the complexities were challenging.
With a digital first solution, Omni Tend transformed these challenges into advantages. Wok Truck's mobile kitchen now thrives on the dynamic capabilities offered by Omni Tend, ensuring a flexible menu, integrated outdoor payment processing, and robust adherence to health and safety standards.
In the ever-evolving world of mobile dining, Wok Truck found a partner in Omni Tend that not only meets but exceeds the demands of the operational landscape.
That is how Wok Truck runs now. The customer opens the web shop on their phone, orders and pays by card. The ticket prints on the printer in the truck straight away, in the order the kitchen will cook it. No cash changes hands and there is no change to count, so the hatch is for handing food out, not taking money. When the order is marked ready, the customer gets a text message and comes back for it, so nobody has to stand in front of the truck waiting. Takings, stock and the day's numbers are in Omni Tend when the truck gets home.
