Effective Date: 22 October 2026
This Cookie Policy explains how Omni Tend Ltd, Company Number: 15219162 uses cookies and similar tracking technologies on our website omnitend.com and our SaaS platform accessed via customer subdomains (e.g., customername.omnitend.io).
This Policy should be read in conjunction with our Website Privacy Policy and SaaS Platform Privacy Policy.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferences, login state, and browsing activity.
Similar Technologies: This Policy also covers similar technologies including:
The marketing website sets only strictly necessary cookies. It sets no analytics, advertising or preference cookies, and it runs no tracking scripts, so it shows no cookie banner.
These cookies are essential for the website to function and cannot be switched off. They are only set in response to actions you take, such as submitting a form.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| Session cookies | Maintain state during form submissions and contact requests | Session (deleted when browser closes) | First-party |
| CSRF tokens | Prevent cross-site request forgery attacks on forms | Session | First-party |
Our web server keeps a standard access log of each request: IP address, page requested, date and time, browser user-agent string and referring page. Nothing is stored on your device. We read these logs in aggregate to keep the site secure and to see which pages are read, we do not use them to identify or profile visitors, and they are deleted after 14 days. See section 3 of our Website Privacy Policy.
When you access the Omni Tend platform via your unique subdomain (e.g., customername.omnitend.io), we use:
These are essential for the platform to operate and provide the service you've subscribed to.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| Session cookies | Maintain your logged-in state and session | Session (deleted on logout or browser close) | First-party |
| Authentication tokens | Securely authenticate your access to the platform | Session / Remember Me: 30 days | First-party |
| CSRF tokens | Prevent security attacks | Session | First-party |
| Security cookies | Detect suspicious activity and protect your account | Session | First-party |
We may implement analytics on the platform in the future to improve functionality and user experience. If implemented, these will:
We will update this Policy and provide notice before implementing any platform analytics.
Our tutorials page includes videos hosted by Loom.com (owned by Atlassian). A video loads only when you press play; until then nothing from Loom is loaded and no Loom cookie can be set. When you play a video, Loom may set cookies to:
Third-Party Privacy Policy: Loom's use of cookies is governed by their own privacy policy. We recommend reviewing Loom's Privacy Policy and Atlassian's Privacy Policy.
Control: Pressing play is your choice to load the video. You can also disable third-party cookies in your browser settings, but this may affect video playback.
We classify our cookies according to UK Privacy and Electronic Communications Regulations (PECR) and GDPR requirements:
Legal Basis: Legitimate interests (GDPR Art. 6(1)(f)) - necessary to provide the service you've requested.
No Consent Required: These cookies are exempt from consent requirements under UK PECR Regulation 6(4) as they are strictly necessary for the provision of an information society service explicitly requested by you.
Examples: Session cookies, authentication, security, CSRF protection.
Not used. Neither the marketing website nor the platform sets analytics cookies. If we introduce platform analytics in future we will update this Policy first and rely on the statistical-purposes exception or ask for consent, as the law then requires.
Legal Basis: Consent (GDPR Art. 6(1)(a) and UK PECR Regulation 6).
Consent Required: Third-party cookies (Loom embeds) are only set after you press play on a video, which is how we ask for your consent.
Control: Browser settings, and simply not playing the video.
omnitend.com sets only strictly necessary cookies, so it does not show a cookie banner. If you visited before 22 October 2026 and accepted or declined analytics, that choice was kept in your browser's local storage under the name analytics_consent; it is no longer read and you can clear it through your browser settings.
You can control cookies through your browser settings:
Note: Blocking all cookies may prevent you from using certain features of our website or platform.
You cannot disable strictly necessary cookies on the SaaS platform (customer subdomains) as these are essential for the platform to function. Disabling these cookies will prevent you from logging in and using the service.
| Cookie Type | Retention Period | Deletion |
|---|---|---|
| Session cookies | Deleted when browser closes or logout | Automatically deleted |
| Authentication (Remember Me) | 30 days maximum | Automatically deleted after expiry |
| Server access logs (not a cookie) | 14 days | Automatically deleted by log rotation |
Manual Deletion: You can delete cookies at any time through your browser settings. Note that deleting cookies will log you out of the platform and may require you to reconfigure your preferences.
We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or cookie technologies. We will:
Last Updated: 22 October 2026
Our cookies are primarily stored on your device (in your browser). However, data collected via cookies may be transmitted to and processed in the following locations:
Where cookies result in data transfers outside the UK or EEA to countries without adequacy decisions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
In relation to personal data collected via cookies, you have the right to:
To exercise these rights, please contact us at privacy@omnitend.com.
Our services are intended for business use by individuals aged 18 and over. We do not knowingly collect personal data from children under 18 via cookies or otherwise.
If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@omnitend.com and we will delete such data promptly.
For questions about this Cookie Policy or our use of cookies:
Omni Tend Ltd
Company Number: 15219162
Address: 22 Earsham Street, Bungay, Suffolk, United Kingdom, NR35 1AG
Email: privacy@omnitend.com
Data Protection Officer: dpo@omnitend.com
To lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113
Last Reviewed: 22 October 2026