The Mayfair is a bar and venue in Broad Street, Bungay, serving coffee and pastries by day and drinks, tapas and local art by night.
The Mayfair is small, and on a Saturday night it is full. There is no room behind the bar for a till that makes staff wait, scroll, or hunt for a button. Silas chose Omni Tend for the speed of the ePOS: a product is found with a few letters of its name, added in a tap, taken off a bill in a tap, and a new line or a price change is made on the spot without stopping service. New staff learn it in a shift.
The rest of the business sits behind the same login. The rota and holidays for the team, the takings reconciled at the end of the night, gross profit by line and labour cost by day, so Silas knows where the bar stands without waiting for the month end. In his words, it is simple to use, the data analysis is detailed and the customer service is superb.
